Trouble Shooting-KingClean Electric Co., Ltd.

H10 Pro Troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблемы	Возможные причины	Решения
Мотор не работает	● Battery has no power	● Charge the vacuum cleaner
Мотор не работает	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Всасывающие капли	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Короткое время работы после зарядки	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Короткое время работы после зарядки	● Battery old aging	● New batteries can be bought from local distributor
Индикатор запыленности всегда красный	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

HW10 Pro troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблема	Возможная причина	Решения
Невозможно запустить или остановить во время использования	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Слабое всасывание	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Ненормальный шум	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Распылитель не распыляет воду	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Metal filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble metal filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

BD7 Pro Troubleshooting

Пожалуйста, проверьте следующие точки неисправности, прежде чем обращаться в отдел обслуживания.

Проблемы	Возможные причины	Решения
Продукт не включается	● Battery pack not properly assembled	● Reassemble battery pack
	● Battery pack has no power	● Charge the product
	● On/off switch is not pressed down	● Press down on/off switch
Слабое всасывание	● Air inlet blocked	● Clean air inlet
	● HEPA blocked	● Clean dust cup and HEPA
	● Cyclone blocked	● Clean cyclone
УФ-свет не работает	● Machine tilt and micro switch left cleaning surface	● Machine tilting degree cannot exceed 30 degree
УФ-свет не работает	● UV light defect	● Contact after service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Machine air inlet blocked
	● HEPA blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt
No sufficient working time after charging	● Battery not fully charged	● Fully charge battery according to instruction manual
No sufficient working time after charging	● Battery aged	● Purchase and replace battery

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

F8 Troubleshooting

Please check the following points before contacting the after sale service

Проблемы	Возможные причины	Решения
Мотор не работает	● Not plugged in tightly	● Check whether power cord plugged in tightly.
	● No power on the socket.	● Check the socket.
	● The on/off button is not pushed to proper position.	● Push on/off button to proper position.
Device does not work after turned on	● The on/off button has been pushed too frequently, machine protection has been activated.	● Turn off machine, wait for 2-3 seconds, then turn on again.
Device power off suddenly	● Overheating protection system started.	● Switch off and unplug the power cord, use it after it cool down for few minutes.
Device power off suddenly	● The air inlet was blocked by fluffy, hair, etc, which lead to overheating protection system.	● Switch off and unplug the power cord, use it after cool down for few minutes.
Air volume is small	● The inlet was blocked by fluffy, hair, etc.	● Clean air outlet.

Если неисправность остается после принятия вышеуказанных решений, немедленно свяжитесь с отделом послепродажного обслуживания или местным дистрибьютором.

AF3 trouble shooting

Before sending the product to repair, please check below points first

Расстройство	Расстройство	Расстройство
Машина не может включиться	● Not plugged to power socket.	● Insert plug into power socket.
	● Not press start/cancel button.	● Press start/cancel button to start working.
	● Air frying pot not assembled in place.	● Assemble air frying pot in place.
	● PCB damage.	● Contact after service to repair.
Ингредиенты не полностью готовы	● Ingredients not fully cooked	● Put less amount of ingredients.
	● Cooking time too short.	● Increase cooking time.
	● Cooking temperature too low.	● Increase temperature setting.
	● Air frying pot not installed in place, air leakage causes temperature too low.	● Inspect whether air frying pot is assemble in place without slant.
	● Grilling pan not assembled in place and too far away from heater, causes grilling pan temperature too low.	● Inspect whether grilling pan assembled in place with slant and bending.
Белый дым от продукта	● Product is cooking ingredients with rich oil.	● When cooking rich oil ingredients, the oil will produce white smoke, and the fryer may be hotter than normal, which will not affect the final effect of the cooking.
Белый дым от продукта	● There is still oil residue from the last use on the crisper bracket or frying pot.	● Make sure crisper bracket and frying pot are correctly cleaned after each use.
На экране дисплея отображается E1.	● NTC open circuit or short circuit.	● Contact after service for repairing.

JF41 troubleshooting

Please check the following points before entrusting the maintenance department.

симптомы	Возможные причины	Решения
Нажмите " " ""utton and the fan won't work	● Adapter not properly plugged into socket ● Adapter power cord plug not securely plugged into host interface	● Plug the adapter into the socket correctly ● The adapter will make a sound when it is properly connected to the host



Fan running noise is too high	● The fan blade knob is loose ● Fan head and front cover are not installed correctly	● Tighten the fan knob ● Firmly install fan head and front cover




The fan runs but the wind is weaker	● Check the fan mode settings ● The fan blades and the front & rear cover are coated with dust	● It is normal for the wind force of this product to change under the mode other than constant wind mode ● Dust will reduce the efficiency of the wind supply, regular maintenance is recommended



The fan stops automatically	● The timer was set and time is up	● Please reset the timer

Unable to operate remote controller	● Aging of remote controller battery ● The battery positive and negative poles of the remote controller are wrongly placed ● The distance exceeds maximum remote controller distance. ● The remote controller is wrongly matched	● Replace the battery ● Confirm battery positive and negative electrode ● Must be in the range of remote controller ● Refer to "use of remote controller" for matching

Apollo BX7Pro Troubleshooting

Пожалуйста, проверьте следующие точки неисправности, прежде чем обращаться в отдел обслуживания.

Проблемы	Возможные причины	Решения
Сбой питания	● Power cord is not firmly inserted.	● Insert the power cord firmly.
	● No power on socket.	● Check the socket.
	● Power switch not pressed.	● Press the On/Off button.
Низкая мощность всасывания	● Suction port clogged.	● Clean up suction port.
	● Dust accumulation on filter.	● Clean up the dust cup and filter.
	● Dust accumulation on cyclone.	● Clean up cyclone.
Неисправность ультрафиолетового излучения	● The UV function is automatically off for safety reasons or weak reflection of object.	● The UV function operates on the condition of less than 3CM height from the object.
	● The machine operates on the same position for a long time.	● Move the machine forward and backward
	● The machine is placed upright.	● Machine tilted no more than 30 degrees.
	● Sensor window is contaminate.	● Clean the sensor window with a half-dry cloth.
	● UV light damage.	● Contact after-sale service.
Автоматически выключен	● Dust cup full.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- Удалите шнур и используйте его повторно, если через 2 часа.
	● Suction port clogged.
	● Filter blocked.
Отказ щетки	● Brushroll tangled with foreign matter.	● Remove the cover and clean up brushroll according to user guide.
Отказ щетки	● Belt broken.	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

Примечание:Если неисправность сохраняется после принятия следующих решений, немедленно обратитесь в службу послепродажного обслуживания или к местному дистрибьютору.

HW9 Pro Troubleshooting

Пожалуйста, проверьте следующие моменты, прежде чем обращаться в службу послепродажного обслуживания.

Проблема	Возможная причина	Решения
Невозможно запустить или остановить во время использования	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Слабое всасывание	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Ненормальный шум	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Распылитель не распыляет воду	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Metal filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble metal filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

H10 Flex Troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблемы	Возможные причины	Решения
Мотор не работает	● Battery has no power	● Charge the vacuum cleaner
Мотор не работает	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Всасывающие капли	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Короткое время работы после зарядки	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Короткое время работы после зарядки	● Battery old aging	● New batteries can be bought from local distributor
Индикатор запыленности всегда красный	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

F7 Troubleshooting

Please check the following points before contacting the after sale service

Проблемы	Возможные причины	Решения
Мотор не работает	● Not plugged in tightly	● Check whether power cord plugged in tightly
	● No power on the socket	● Check the socket
	● The on/off button is not pushed to proper position	● Push on/off button to proper position
Device does not work after turned on	● The on/off button has been pushed too frequently, machine protection has been activated	● Turn off machine, wait for 2-3 seconds, then turn on again
Device power off suddenly	● Overheating protection system started	● Switch off and unplug the power cord, use it after it cool down for few minutes
Device power off suddenly	● The air inlet was blocked by fluffy, hair, etc, which lead to overheating protection system	● Switch off and unplug the power cord, use it after cool down for few minutes
Air volume is small	● The inlet was blocked by fluffy, hair, etc	● Clean air outlet

GT306 troubleshooting

Please check the following issues before sending to designated maintenance departments:

симптомы	Возможные причины	Решения
No Steam flow, indicator light is off	● Whether power supply is connected	● Connect the power supply
	● Whether the switch is damaged	● Ask a professional for maintenance
	● Whether thermal fuse is damaged	● Ask a professional for maintenance
No steam flow, but indicator light is on	● Steam generator burnt out	● Ask a professional for maintenance
Steam nozzle leaks	● Whether steam nozzle is broken	● Replace the steam nozzle
Steam nozzle leaks	● Use the steam nozzle horizontally	● Please use the steam nozzle up and down vertically
The connection of steam hose leaks	● Whether the sealing ring is aging	● Replace the sealing ring
	● Whether the sealing ring is aging	● Replace the sealing ring
	● Connection looseness	● Tightten connection of steam hose
Перелив резервуара для воды	● Water tank is broken	● Replace water tank
Water tank deforms	● Whether hot water added
Water tank deforms	● Whether other chemicals added
Steam flow is too small	● Whether the pipe is blocked with scale	● Remove scale with professional detergent
	● Whether the voltage is too low	● Use the power supply with a voltage regulator
	● Switch damage or heater damage	● Ask a professional for maintenance
Noise in steam hose	● Whether the steam hose is bent	● Extend the steam hose and lift the steam nozzle
Noise in steam hose	● Steam nozzle is below the horizontal line during use	● Extend the steam hose and lift the steam nozzle
yellow substance in the water tank	● The heater generates scale	● Clean the scale according to chapter “Cleaning and Maintenance”

F6 Troubleshooting

Please check the following issues before sending to designated maintenance departments:

симптомы	Возможные причины	Решения
Мотор не работает.	● Not plug in tightly.	● Check whether it plug in tightly.
	● No power on the socket.	● Check the socket.
	● The Switch On button is not in proper position.	● Switch on to the proper position.
Press on, not working.	● The button has been pressed too quickly, machine protection has been started.	● Press “off”, wait 2-3 seconds, then start again.
Внезапное отключение питания	● Overheating protection system started.	● Switch off and unplug the power line, reuse it after it cool down for a minutes.
Внезапное отключение питания	● The in inlet was blocked by fluffy, hair,etc, which lead to overheating protection system.	● Switch off and unplug the power line, reuse it after cool down for a minutes.
Air volume is small.	● The inlet was blocked by fluffy, hair, etc.	● Clean outlet.

H9 Flex Troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

При наличии дефекта электрических компонентов, для которого требуется специалист после обслуживания для обучения или ремонта, на светодиодном экране отобразится предупреждение о дефекте с кодом ошибки от F1 до F8. Пожалуйста, свяжитесь с местным агентом после обслуживания и сообщите код ошибки.

Проблемы	Возможные причины	Решения
Мотор не работает	● Battery has no power	● Charge the vacuum cleaner
Мотор не работает	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Всасывающие капли	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Короткое время работы после зарядки	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Короткое время работы после зарядки	● Battery old aging	● New batteries can be bought from local distributor
Индикатор запыленности всегда красный	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

BX7Pro Troubleshooting

Пожалуйста, проверьте следующие точки неисправности, прежде чем обращаться в отдел обслуживания.

Проблемы	Возможные причины	Решения
Сбой питания	● Power cord is not firmly inserted.	● Insert the power cord firmly.
	● No power on socket.	● Check the socket.
	● Power switch not pressed.	● Press the On/Off button.
Низкая мощность всасывания	● Suction port clogged.	● Clean up suction port.
	● Dust accumulation on filter.	● Clean up the dust cup and filter.
	● Dust accumulation on cyclone.	● Clean up cyclone.
Неисправность ультрафиолетового излучения	● The UV function is automatically off for safety reasons or weak reflection of object.	● The UV function operates on the condition of less than 3CM height from the object.
	● The machine operates on the same position for a long time.	● Move the machine forward and backward
	● The machine is placed upright.	● Machine tilted no more than 30 degrees.
	● Sensor window is contaminate.	● Clean the sensor window with a half-dry cloth.
	● UV light damage.	● Contact after-sale service.
Автоматически выключен	● Dust cup full.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- Удалите шнур и используйте его повторно, если через 2 часа.
	● Suction port clogged.
	● Filter blocked.
Отказ щетки	● Brushroll tangled with foreign matter.	● Remove the cover and clean up brushroll according to user guide.
Отказ щетки	● Belt broken.	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

HW9 Troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблема	Возможная причина	Решения
Can not start or stopduring use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Weak suction	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA
Weak suction	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA
Abnormal noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet ● Assemble HEPA
Abnormal noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet ● Assemble HEPA
Spray mouth does notspray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembledproperly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out fromair exhaust	● Filter is put to use without fully dry ● Filter is not assembled in the dirtywater tank ● Soft plastic folds under the filter	● Dry the filter after washing beforeuse ● Assemble filter in dirty water tank ●Reassemble the filter, the soft gluemust not be folded

B53 troubleshooting

Пожалуйста, проверьте следующие вопросы перед отправкой в указанные сервисные центры.

симптомы	Возможные причины	Решения
Machine doesn’t work and display panel is off	● Not connected to the power supply ● Blending jar is not installed correctly	● Connect to the power supply ● Remove the blending jar and install it onto the main machine again

Blade doesn’t rotate	● Knob button has not been pressed after the function was selected ● It’s normal when machine is used for the first time	● Press the function selection knob button ● It will eliminate after several times of use. If not, please contact the after-sale department for help

Smells weird when working	● Machine overload	● Please check the processing quantity of ingredients and processing time according to the manual ● Check whether the voltage is the allowable voltage of the machine(220V-240V)


Abnormal noise occurs during working	● Blending jar or stable pad is not installed in position ● Foreign objects in blending jar	● Turn off the machine and check whether the jar and stable pad is in position ● Turn off the machine, check if there’s foreign objects in blending jar

Ноты:Если произошли какие-либо другие неисправности, для которых необходимы профессиональные инструменты, чтобы избежать опасности, станок должен быть отремонтирован или заменен производителем, другими сервисными службами или специалистами из аналогичных офисов.

HW8 troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблема	Возможные причины	Решения
Машина не работает	●Низкий заряд батареи	●Зарядить аккумулятор
	●Кнопка включения / выключения не нажата	●Нажмите кнопку включения / выключения
	●Brushroll запутался	●Чистый валок
	●Вода в баке для грязной воды достигает линии MAX	●Бак для чистой грязной воды
	●On/off button or mode button is pressed at the same time with water spray button	●Release water spray button, press on/off button or mode button separately
	●Release water spray button, press on/off button or mode button separately	● Release the floorhead and then brushroll can work
Слабое всасывание	●Вода в баке для грязной воды достигает линии MAX	●Бак для чистой грязной воды
	●Окно щетки и резервуар для грязной воды собраны неправильно	●Reassemble brushroll window and dirty water tank
	●Brushroll entangled	●Чистый валок
	●Фильтр загрязняется	●Очистите или замените фильтр
	●Снижение заряда батареи	●Зарядить аккумулятор
Ненормальный шум	●Вход всасывания заблокирован	●Очистить всасывающий патрубок
Ненормальный шум	●Вода в баке для грязной воды достигает линии MAX	●Бак для чистой грязной воды
Насадка для пола не распыляет воду	●Резервуар для чистой воды пуст	●Наполните бак чистой водой.
	●Кнопка распыления воды не нажата	●Нажмите кнопку распыления воды
	●Бак для чистой воды собран неправильно	●Соберите резервуар для чистой воды.
	●Clean water tank is filled with dirty water and blocked water path	●Do not fill clean water tank with dirty water
Брызги воды из вытяжного воздуха	●Filter is not dry after washing	●После промывки просушите фильтр.
	●Вода в баке для грязной воды достигает линии MAX	●Бак для чистой грязной воды
	●The product was heavily shaked or hits the wall with big force	●Бак для чистой грязной воды
	●Filter is not assembled	●Собрать фильтр
	●Float is not assembled	●Assemble float
Brushroll stopped rotating and power indicator blinks	●Brushroll is blocked	●Чистый валок
Код ошибки F1	●Неисправность батареи	●Заменить батарею
Код ошибки F2	●Charger or battery defect	●Use multimeter to measure output voltage of battery pack and charger to check whether it complies rating label.Replace the defective charger or battery.
Код ошибки F3	●Battery,main motor or PCB defect	●If brushroll rotates and main motor does not work, battery is OK. Disassemble machine to replace motor or PCB. ●If brushroll does not rotate and main motor does not work neither, measure output voltage of battery pack first. If battery output voltage is normal, disassemble the machine to replace motor or PCB.
Код ошибки F5
Код ошибки F6
Код ошибки F7	●Battery Defect ●PCB leadwire gets loose ●Transfer PCB or LED display PCB defect	●Measure output voltage of battery pack first, if output voltage is abnormal, replace battery pack. ●If battery pack output voltage is normal, disassemble the machine and replug connector of all leadwire. ● If the previous two defect are excluded,replace Transfer PCB or LED display PCB.
Код ошибки F8	●Battery Pack Defect	●Заменить аккумулятор

Внимание:Если есть другие неисправности, требуются специальные инструменты, во избежание опасности, они должны быть отремонтированы профессиональными людьми производителя, ремонтным агентом или аналогичным агентом.

F2 Troubleshooting

Пожалуйста, проверьте следующие вопросы перед отправкой в указанные сервисные центры.

Ошибка	Возможные причины	Решения
Мотор не работает	● Not plug in tightly.	● Check if the power cord plug is tight.
	● No power on the socket.	● Check power socket.
	● The switch buttons are not pressed in place.	● Press the switch button in the right place.
Внезапное отключение питания	● Hair dryer temperature is too high and activated overheating protection.	● Switch off and unplug the power cord, reuse it after it cool down for a minutes.
Внезапное отключение питания	● The air inlet is blocked by obstacles (such as fluff, hair, etc.), and activated overheating protection system.	● Switch off and unplug the power cord. Remove the foreign objects in air inlet. Reuse it after it cool down for a minutes.
Air volume is small	● The air inlet is blocked by obstacles (such as fluff, hair, etc.)	● Clean air inlet.

If there are other failures, special tools are needed, so they must be replaced at the designated repair places.

H8 Flex Troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблемы	Возможные причины	Решения
Расстройство	● Possible Causes	● Решения
Мотор не работает	● Battery has no power	● Charge the vacuum cleaner
Мотор не работает	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Всасывающие капли	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Короткое время работы после зарядки	● Machine not fully charged	● Follow instruction manual to fullycharge the battery
Короткое время работы после зарядки	● Battery old aging	● New batteries can be bought fromlocal distributor
Индикатор запыленности всегда красный	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

BX7 Troubleshooting

Пожалуйста, проверьте следующие точки неисправности, прежде чем обращаться в отдел обслуживания.

Расстройство	Расстройство	Расстройство
Сбой питания	● Power cord is not firmly	● Insert the power cord firmly
Сбой питания	● On/off switch is not pressed down	● Press the On/Off button
Низкая мощность всасывания	● Suction port clogged	● Clean up suction port
	● Dust accumulation on filter	● Clean up the cup and the MIF filter
	● Dust accumulation on cyclone	● Clean up dust cup
Неисправность ультрафиолетового излучения	● The machine is placed upright	● Machine tilted no more than 30 degrees
	● UV light damage	● Contact after-sale service
	● Sensor window is contaminate	● Clean the sensor window with a half-dry cloth
Отказ щетки	● Brushroll tangled with foreign matter	● Remove the brushroll and clean up according to user guide
Отказ щетки	● Belt broken	● Contact after-sale service

JW31 troubleshooting

Симптом	Возможная причина	Решения
ECO light blinks	● Battery pack is empty	● Recharge the battery pack
Машина не запускается	● Battery pack is empty	● Recharge the battery pack
Машина останавливается автоматически	● Machine temperature is too high	● Turn off machine and wait until the machine is cooled down to turn it on.
Machine sprays little water	● Filter is blocked	● Clean hose filter and hose adaptor filter.
	● Hose is tangled	● Replace hose or straighten out the hose
	● Too much impurities in water	● Change to clean water
Machine does not draw any water	● Hose adapter looses	● Tighten the hose adapter
	● Hose is not well connected to the machine	● Tighten the hose adapter securely
	● Hose filter is not completely inserted into water.	● Insert hose filter into water completely.
Machine takes long time to draw water	● Machine is in ECO mode	● Switch to MAX mode
Multi-spray nozzle connector leaking water	● Multi-spray nozzle looses	● Insert multi-spray nozzle to the end and rotate it to fix.
Multi-spray nozzle leaking water	● Multi-spray nozzle is not rotated to right position	● Rotate the multi-spray nozzle until the water shape mark is align with arrow.
Battery pack cannot charge	● Battery pack in not inserted in charging connector completely	● Re-install battery pack into charge connector.
		● Re-install battery pack into charge connector.
	● Charge is not plugged on	● Make sure charged is plugged on and the indicator on charger is on.

H9 Pro troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Расстройство	Возможные причины	Решения
Мотор не работает	●Батарея разряжена ●Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.	●Зарядите пылесос ●Check the accessories are assembled correctly to the vacuum cleaner.

Всасывающие капли	●Пылесборник полный ●Фильтр заблокирован ●Путь воздуха в насадке перекрыт	●Чистый пылесборник ●Очистите или замените фильтр ●Чистый воздушный тракт в насадке пола


Короткое время работы после зарядки	●Машина не полностью заряжена	●Follow instruction manual to fully charge the battery.
	●Старение батареи	●Новые батареи можно купить у местного дистрибьютора.

SF8 Troubleshooting

Пожалуйста, проверьте следующие моменты, прежде чем обращаться в службу послепродажного обслуживания.

Проблема	Возможная причина	Решения
Brushroll не работает	●Battery has no power	●Charge the machine
	●Brushroll is pressed by heavy objects or tangled with excessive hair.	●Remove heavy objects and clean brushroll
	● Motor failure	● Replace motor
No water spray out	● Clean water tank empty	● Refill clean water tank
No water spray out	● Object blockage	● Clean the dirty nozzle, clean the dirty water tank
Full indicator lights up	● Dirty water tank full or too dirty	● Empty the dirty water and clean dirty water tank
Empty indicator lights up	● Clean water tank empty	● Fill clean water tank
Индикатор заряда батареи становится красным	● Lower battery power	● Charge the machine

Внимание:If the above troubleshooting guide fails to provide a solution, please contact after service or local distributor for support.

BX6 Pro Troubleshooting

Пожалуйста, проверьте следующие точки неисправности, прежде чем обращаться в отдел обслуживания.

Проблемы	Возможные причины	Решения
Продукт не включается	● Battery pack not properly assembled	● Reassemble battery pack
	● Battery pack has no power	● Charge the product
	● On/off switch is not pressed down	● Press down on/off switch
Слабое всасывание	● Air inlet blocked	● Clean air inlet
	● HEPA blocked	● Clean dust cup and HEPA
	● Cyclone blocked	● Clean cyclone
УФ-свет не работает	● Machine tilt and micro switch left cleaning surface	● Machine tilting degree cannot exceed 30 degree
УФ-свет не работает	● UV light defect	● Contact after service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Machine air inlet blocked
	● HEPA blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

AP36 troubleshooting

Пожалуйста, проверьте следующие точки неисправности, прежде чем обращаться в отдел обслуживания.

Проблемы	Возможные причины	Решения
Сбой питания	● No power on socket ● Power cord plug is not firmly inserted	● Check power ● Insert the power cord plug

Воздух не выдувается	● Something are blocking the air inlet or air outlet ● Motor not working	● Move machine or remove foreign objects or check plastic bag of filter whether is removed ● Contact with local дистрибьютор

Неприятный запах из воздуховыпускного отверстия	● Temporarily generates a lot of odor(Many people smoke etc) ● Long time no replacing the filter(Different use environment cause different filter life, filter may need to be dried or replaced within a few months or even weeks)	● The odor gradually disappears after turn on machine for a while ● Place the filter in a sunny or well-ventilated place for about 2-3 hours to evaporate water.( Do not put it in the sun to expose in case of deform the filter to affect the performance of the machine) ● Replace the filter


All indicator lights are off, machine automatically enter sleep mode when there is a light in the room	● The surrounding light is weak, which may affect the light sensor and cause the machine to enter sleep mode	● Moving the machine to a brighter place
Аппарат не может перейти в спящий режим, когда свет выключен	● Obvious light source outdoors ● Shooting into the room through doors and windows prevents the machine entering sleep mode	● Prevent light sources entering, such as closing doors and windows, drawing curtains, etc.

Качество воздуха display always shows red does not change colour	● Infrared dust sensor air outlet and lens are dirty	● Clean the upper and lower air outlets and lens with cotton swabs
Плохой эффект очистки	● In an unventilated place, or there are obstacles near the machine ● Multifunctional composite filter has not been replaced for a long time	● Place the machine in a ventilated position and remove obstacles ● Replace multifunctional composite filter

HW8 Pro troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблема	Возможные причины	Решения
Машина не работает	●Низкий заряд батареи	●Зарядить аккумулятор
	●Кнопка включения / выключения не нажата	●Нажмите кнопку включения / выключения
	●Brushroll запутался	●Чистый валок
	●Вода в баке для грязной воды достигает линии MAX	●Бак для чистой грязной воды
	●On/off button or mode button is pressed at the same time with water spray button	●Release water spray button, press on/off button or mode button separately
	●Release water spray button, press on/off button or mode button separately	●Release the floorhead and then brushroll can work
Слабое всасывание	●Вода в баке для грязной воды достигает линии MAX	●Бак для чистой грязной воды
	●Окно щетки и резервуар для грязной воды собраны неправильно	●Reassemble brushroll window and dirty water tank
	●Brushroll entangled	●Чистый валок
	●Фильтр загрязняется	●Очистите или замените фильтр
	●Снижение заряда батареи	●Зарядить аккумулятор
Ненормальный шум	●Вход всасывания заблокирован	●Очистить всасывающий патрубок
Ненормальный шум	●Вода в баке для грязной воды достигает линии MAX	●Бак для чистой грязной воды
Насадка для пола не распыляет воду	●Резервуар для чистой воды пуст	●Наполните бак чистой водой.
	●Кнопка распыления воды не нажата	●Нажмите кнопку распыления воды
	●Бак для чистой воды собран неправильно	●Соберите резервуар для чистой воды.
	●Clean water tank is filled with dirty water and blocked water path	●Do not fill clean water tank with dirty water
Брызги воды из вытяжного воздуха	●Filter is not dry after washing	●После промывки просушите фильтр.
	●Вода в баке для грязной воды достигает линии MAX	●Бак для чистой грязной воды
	●The product was heavily shaked or hits the wall with big force	●Бак для чистой грязной воды
	●Filter is not assembled	●Собрать фильтр
	●Float is not assembled	●Assemble float
Brushroll stopped rotating and power indicator blinks	●Brushroll is blocked	●Чистый валок
Код ошибки F1	●Неисправность батареи	●Заменить батарею
Код ошибки F2	●Charger or battery defect	●Use multimeter to measure output voltage of battery pack and charger to check whether it complies rating label.Replace the defective charger or battery.
Код ошибки F3	●Battery,main motor or PCB defect	●If brushroll rotates and main motor does not work, battery is OK. Disassemble machine to replace motor or PCB. ●If brushroll does not rotate and main motor does not work neither, measure output voltage of battery pack first. If battery output voltage is normal, disassemble the machine to replace motor or PCB.
Код ошибки F5
Код ошибки F6
Код ошибки F7	●Battery Defect ●PCB leadwire gets loose ●Transfer PCB or LED display PCB defect	●Measure output voltage of battery pack first, if output voltage is abnormal, replace battery pack. ●If battery pack output voltage is normal, disassemble the machine and replug connector of all leadwire. ●If the previous two defect are excluded,replace Transfer PCB or LED display PCB.
Код ошибки F8	●Battery Pack Defect	●Заменить аккумулятор

B6Pro Troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблемы	Возможные причины	Решения
Сбой питания	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/Off button not pressed	● Press the On/Off button
Низкая мощность всасывания	● Suction port clogged	● Clean up suction port
	● Dust accumulation on filter	● Clean up the dust cup and filter
	● Dust accumulation on cyclone	● Clean up cyclone
УФ-излучение недостаточность	● The UV function is automatically off for safety reasons or weak reflection of object	● The UV function operates on the condition of less than 3 cm height from the object
	● The machine operates on the same position for a long time	● Move the machine forward and backward
	● The machine is placed upright	● Machine tilted no more than 30 degrees
	● Sensor window is contaminate	● Clean the sensor window with a half-dry cloth
	● UV light damage	● Contact after-sale service
Автоматически выключен	● Dust cup full	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours
	● Suction port clogged
	● Filter blocked
Отказ щетки	● Brushroll tangled with foreign matter	● Remove the cover and clean up brushroll according to user guide
Отказ щетки	● Belt broken	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair

B32 troubleshooting

Пожалуйста, проверьте следующие вопросы перед отправкой в указанные сервисные центры.

симптомы	Возможные причины	Решения
The blender doesn’t work	● Not connected to the power supply ● The blender is equipped with protection function. If the jar is not properly installed on the main machine, the blender will not work	● Plug the power into a suitable socket ● Installed the blending jar into position


Ingredients cannot be stirred or the rotation is not stable	● Food dices are too big ● Not adding liquid before processing or not adding enough liquid ● Too much solid food	● Cut the food materials into even small pieces ● At least 200mL of liquid should be added ● Reduce the proportion of solid foods


Smells weird	● It runs too long time ● Too many ingredients in the blending jar	● Don’t let the machine run too long time ● Pay attention to the appropriate proportion of кормление

Crushing effect is not good	● Too little liquid or water is added ● Too much solid food is added ● Too much food to be stirred	● At least 200mL of liquid should be added ● Reduce the proportion of solid food ● Stir food no more than 900mL



There is an outflow of fluid during the operation	● Blade assembly is not ужесточены ● The gasket ring of blade is not installed in position ● There’s liquid outside the jar ● The lid’s gasket ring is not installed in position	● Install the blade assembly into position ● Install the gasket ring into position ● Dry the outside of the blending jar ● Install the gasket ring into position

Если произошли какие-либо другие неисправности, для которых необходимы профессиональные инструменты, чтобы избежать опасности, станок должен быть отремонтирован или заменен производителем, другими сервисными службами или специалистами из аналогичных офисов.

H8 Pro troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Расстройство	Возможные причины	Решения
Мотор не работает	●Батарея разряжена ●Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.	●Зарядите пылесос ●Check the accessories are assembled correctly to the vacuum cleaner.

Всасывающие капли	●Пылесборник полный ●Фильтр заблокирован ●Путь воздуха в насадке перекрыт	●Чистый пылесборник ●Очистите или замените фильтр ●Чистый воздушный тракт в насадке пола


Короткое время работы после зарядки	●Машина не полностью заряжена	●Follow instruction manual to fully charge the battery.
	●Старение батареи	●Новые батареи можно купить у местного дистрибьютора.

BX6 Troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблемы	Возможные причины	Решения
Сбой питания	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/Off button not pressed	● Press the On/Off button
Низкая мощность всасывания	● Suction port clogged	● Clean up suction port
	● Dust accumulation on filter	● Clean up the dust cup and filter
	● Dust accumulation on cyclone	● Clean up cyclone
УФ-излучение недостаточность	● The UV function is automatically off for safety reasons or weak reflection of object	● The UV function operates on the condition of less than 3 cm height from the object
	● The machine operates on the same position for a long time	● Move the machine forward and backward
	● The machine is placed upright	● Machine tilted no more than 30 degrees
	● Sensor window is contaminate	● Clean the sensor window with a half-dry cloth
	● UV light damage	● Contact after-sale service
Автоматически выключен	● Dust cup full	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours
	● Suction port clogged
	● Filter blocked
Отказ щетки	● Brushroll tangled with foreign matter	● Remove the cover and clean up brushroll according to user guide
Отказ щетки	● Belt broken	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair

VW302 troubleshooting

Проблема	Возможная причина	Корректирующее действие
Машина не включается	● Battery discharged ● Battery too hot/cold ● Wiping head not assembled	● Recharge battery ● Allow to cool/warm ● Assemble wiping head


Ограниченный или отсутствующий вакуум	● Cleaning head blocked ● Drain plug loose or damage ● Water tank exceeds max line	● Unblock cleaning head ● Reinstall or Replace drain plug ● Drain water tank




Машина выключается	● Battery too hot/cold ● Cleaning head blocked	● Allow to cool/warm ● Unblock cleaning head

Утечка воды из машины	● Drain plug loose or damage ● Water tank exceeds max line ● Wiping head blocked or not assembled	● Reinstall or Replace drain plug ● Drain water tank ● Clean wiping head


Батарея не заряжается	● Charger not connected correctly ● Battery too hot/cold ● Used charger with incorrect spec	● Check charger and USB cable connections ● Allow to cool/warm ● Use charger with 5V output voltage


Полоски на окнах	● Squeegee damaged ● Too much force applied ● Too little force applied	● Replace squeegee (accessory) ● Apply reduced force ● Apply more force

H8 troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Расстройство	Возможные причины	Решения
Мотор не работает	●Батарея разряжена ●Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.	●Зарядите пылесос ●Check the accessories are assembled correctly to the vacuum cleaner.

Всасывающие капли	●Пылесборник полный ●Фильтр заблокирован ●Путь воздуха в насадке перекрыт	●Чистый пылесборник ●Очистите или замените фильтр ●Чистый воздушный тракт в насадке пола


Короткое время работы после зарядки	●Машина не полностью заряжена	●Follow instruction manual to fully charge the battery.
	●Старение батареи	●Новые батареи можно купить у местного дистрибьютора.

WB73 Troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблемы

Возможные причины

Решения

Сбой питания

● Power cord is not firmly inserted

● Insert the power cord firmly

● No power on socket

● Check the socket

● On/Off button not pressed

● Press the On/Off button

Низкая мощность всасывания

● Suction port clogged

● Clean up suction port

● Dust accumulation on filter

● Clean up the dust cup and filter

● Dust accumulation on cyclone

● Clean up cyclone

Неисправность УФ-лампы

● The UV function is automatically off for safety reasons or weak reflection of object

● The UV function operates on the condition of less than 3 cm height from the object

● The machine operates on the same position for a long time

● Move the machine forward and backward

● The machine is placed upright

● Machine tilted no more than 30 degrees

● Sensor window is contaminate

● Clean the sensor window with a half-dry cloth

● UV light damage

● Contact after-sale service

Автоматически выключен

● Dust cup full

● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours

● Suction port clogged

● Filter blocked

Отказ щетки

● Brushroll tangled with foreign matter

● Remove the cover and clean up brushroll according to user guide

● Belt broken

● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair

Примечание:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

JV85 pro troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Расстройство	Возможные причины	Решения
Мотор не работает	●Батарея разряжена ●Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.	●Зарядите пылесос ●Check the accessories are assembled correctly to the vacuum cleaner.

Всасывающие капли	●Пылесборник полный ●Фильтр заблокирован ●Путь воздуха в насадке перекрыт	●Чистый пылесборник ●Очистите или замените фильтр ●Чистый воздушный тракт в насадке пола


Короткое время работы после зарядки	●Машина не полностью заряжена	●Follow instruction manual to fully charge the battery.
	●Старение батареи	●Новые батареи можно купить у местного дистрибьютора.

JV35 troubleshooting

Если неисправность сохраняется после принятия следующих решений, немедленно обратитесь в службу послепродажного обслуживания или к местному дистрибьютору.

Проблемы	Возможные причины	Решения
Сбой питания	● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed.	● Insert the power cord firmly. ● Check the socket. Нажмите кнопку включения / выключения.


Низкая мощность всасывания	● Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone.	● Clean up suction port. ● Clean up the filter. ● Clean up cyclone.


Отказ УФ-трубки	● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage.	● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no больше, чем 30 градусов. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service.




Автоматически выключен	● Dust cup full. ● Suction port clogged. ● Filter blocked.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.


Отказ щетки	● Brushroll tangled with foreign matter. ● Belt broken.	● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

T6 troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблема	Возможные причины	Решения
Vibration weakness	● Low battery power	● Recharge
Stop running shortly after turning on the power	● Low battery power	● Recharge
The toothbrush cannot be started by pressing the On/Off button	● Low battery power	● Recharge
	● The On/Off is not pressed in place	● Press the On/Off in place
The charging status indicator does not light up	● Just bought the toothbrush or not use it for a long time	● When charge for the first time, the toothbrush indicator light may neither flash nor stay on for a few minutes, but it can still light up if you continue to charge. If the indicator light continues to flash after a long period of time, please consult the local sales where you purchased the machine or contact an authorized repair center for repair
Зубную щетку можно использовать только в течение нескольких минут даже после зарядки.	● Insufficient charging time	● Please charge according to the charging time in the product introduction
	● Battery life has expired	● Please consult the local sales where you purchased the product or contact an authorized repair center for repair
	● Not used or charged for a long time, need to be activated	● Recharge
Vibration suddenly weakens during use	● Press the toothbrush too hard on the teeth when brushing	● Press the toothbrush gently against the teeth when brushing
The toothbrush does not work, and the battery indicator does not flash after the On/Off button is operated	● Battery life has expired (approximately three years)	● Please consult the local sales where you purchased the product or contact an authorized repair center for repair

F8 troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Проблемы	Возможные причины	Решения
Мотор не работает	● Not plugged in tightly	● Check whether power cord plugged in tightly.
	● No power on the socket.	● Check the socket.
	● The on/off button is not pushed to proper position.	● Push on/off button to proper position.
Device does not work after turned on	● The on/off button has been pushed too frequently, machine protection has been activated.	● Turn off machine, wait for 2-3 seconds, then turn on again.
Device power off suddenly	● Overheating protection system started.	● Switch off and unplug the power cord, use it after it cool down for few minutes.
Device power off suddenly	● The air inlet was blocked by fluffy, hair, etc, which lead to overheating protection system.	● Switch off and unplug the power cord, use it after cool down for few minutes.
Air volume is small	● The inlet was blocked by fluffy, hair, etc.	● Clean air outlet.

Примечание: Если неисправность остается после принятия вышеуказанных решений, немедленно свяжитесь с отделом послепродажного обслуживания или местным дистрибьютором.

JV85 troubleshooting

Пожалуйста, проверьте следующие проблемы перед отправкой уполномоченному агенту по ремонту.

Расстройство	Возможные причины	Решения
Мотор не работает	●Батарея разряжена ●Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.	●Зарядите пылесос ●Check the accessories are assembled correctly to the vacuum cleaner.

Всасывающие капли	●Пылесборник полный ●Фильтр заблокирован ●Путь воздуха в насадке перекрыт	●Чистый пылесборник ●Очистите или замените фильтр ●Чистый воздушный тракт в насадке пола


Короткое время работы после зарядки	●Машина не полностью заряжена ●Старение батареи	●Follow instruction manual to fully charge the battery. ●Новые батареи можно купить у местного дистрибьютора.

WB55 troubleshooting

Проблемы	Возможные причины	Решения
Сбой питания	● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed.	● Insert the power cord firmly. ● Check the socket. Нажмите кнопку включения / выключения.


Низкая мощность всасывания	● Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone.	● Clean up suction port. ● Clean up the filter. ● Clean up cyclone.


Отказ УФ-трубки	● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage.	● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no больше, чем 30 градусов. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service.




Автоматически выключен	● Dust cup full. ● Suction port clogged. ● Filter blocked.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.


Отказ щетки	● Brushroll tangled with foreign matter. ● Belt broken.	● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

JV83 troubleshooting

Пожалуйста, проверьте следующие вопросы перед отправкой в указанные сервисные центры.

симптомы	Возможные причины	Решения
Мотор не работает	● Battery has no power ● Metal tube, electric floor had, battery pack is not assembled correctly to the main тело	● Charge the vacuum cleaner ● Check the accessories are assembled correctly to the main тело


Низкое всасывание	● Dust cup is full ● Filter is blocked by dust ● Floor head hose or brushroll blocked	● Empty dust cup ● Clean or replace HEPA ● Clean the floorhead


Короткое время работы после зарядки	● Battery not fully charged ● Battery old aging	● Follow instruction manual to fully charge the battery ● Replace new battery

Внимание:Если произошли какие-либо другие неисправности, для которых необходимы профессиональные инструменты, чтобы избежать опасности, станок должен быть отремонтирован или заменен производителем, другими сервисными службами или специалистами из аналогичных офисов.

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